Refund Policy

Created on 8 August, 2023 | 1,675 views | 1 minutes read

Refund Policy for SnappyShort

Date: 08 August 2023

Thank you for choosing SnappyShort. We strive to provide you with top-notch services for URL shortening, Bio link creation, vCard generation, and QR code generation. We understand that sometimes circumstances may arise where you might need to request a refund. This Refund Policy outlines our guidelines for processing refund requests.

Refund Eligibility:

1. Service Non-Performance: If you experience technical issues preventing you from utilizing our services as intended and our support team is unable to assist you within a reasonable timeframe, you may be eligible for a refund.
2. Duplicate Payment: In case of accidental duplicate payments for the same service, a refund will be considered for the duplicated transaction.

Refund Request Process:

1. Contact Support: Before submitting a refund request, we encourage you to reach out to our customer support team via support@snappyshort.com. Our team will work diligently to address your concerns and provide a satisfactory resolution.
2. Refund Request: If you believe you meet the eligibility criteria for a refund, please send an email to refund@snappyshort.com with the subject line "Refund Request - [Your Order Number]." In the email, please provide the following information:

• Your full name
• Order number
• Date of purchase
• Reason for the refund request
• Any supporting documentation or screenshots, if applicable

Refund Processing:

1. Review: Our team will review your refund request and verify if it meets the eligibility criteria.
2. Notification: We will notify you via email regarding the approval or denial of your refund request within 30 business days.
3. Refund Issuance: If your refund is approved, the refund will be processed within 30 business days using the same payment method used for the original transaction.

Exceptions:

Please note that certain situations may be exempt from our refund policy:

• Services that have been substantially utilized or fully utilized.
• Services that were obtained during promotional or discounted periods.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at refund@snappyshort.com.

We reserve the right to modify this Refund Policy at any time, and such changes will be effective immediately upon posting on our website.

Thank you for choosing SnappyShort.